FAQ's

What currency are the prices do I see in the site?
All prices are in USD.

How long is processing, Shipping, and handling?

  • Processing takes up to 7 - 12 days and Shipping 2 - 3 days. 
  • If we are backed up it may take longer will announce on Social Media.
  • All hair is Preorder! Once your orders is ready, you will receive a tracking number in email. Tracking activity will be available after 24 hours.

Can I make changes to my order?

  • All orders are Final, No changing order.
  • Please make sure you pick the right type, texture and length when ordering.
  • Because we want to process and ship out orders soon as possible.

Do you offer refunds on your products?

  • All sale are Final, there are no refunds or exchanges.
  • Once packages are dropped off at post office we are no longer have control, please contact USPS for details ,by using tracking number
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at ecovuss@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to ecovuss@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.